Citron Software Frequently Asked Questions

Find answers related to Citron ID Card Generator, Smart Cropping Plus, software installation, USB dongle, net activation and license issues.

There are two types of licence one is Net Based activation and other is hardware (usb dongle) licence
It is a usb pen drive like device that is used as a hardware licence. It should be keep inserted in the computer's usb port for software to be run as licenced product.
You can increase gap settings (X and Y spacing) during print setup to adjust spacing. make proper font and styles
This is due to Excel date format mismatch. Convert all date cells to proper date format.
This happens due to incorrect Excel format. Convert mobile number column to TEXT format.
Yes, it supports all major ID card printers like HID, ZEBRA, MAGICARD and EVOLIS.
This happens when Excel sheet names contain spaces or special characters. Rename sheets properly.
Yes, the same product key can be used again after system formatting.
Yes One product key can be used another single PC.
Net activation uses a product key to register the software online. Once activated, it works as licensed software.

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